Here are a few of the frequently asked questions. To provide you with the best customer experience, your feedback is greatly encouraged. If you have any questions please send us an email at email@example.com
Q. Where do you ship from?
A. We ship from our partnered warehouses & factories located in US & China. So, please expect your items to be shipped separately (if you order more than one item) as different factories specialise in different areas of manufacturing.
Q. How long will it take for my items to arrive?
A. We typically have a 5 day processing window to fully verify and fulfill your order. Following this, your package will be shipped to you between 10 and 20 business days.
Q. How long will it take to receive a tracking number?
A. It will take usually between 4-7 business days. You can view information about your Shipment Status by inputting your Tracking Number via our built-in tracker or by visiting https://www.trackingmore.com/
Q. Where can I place an order from?
A. You can place an order from any country, we ship Worldwide.
Q. Is shipping really FREE?
A. Yes, shipping is Free Worldwide on most items unless otherwise indicated!
Q. Where is you company located?
A. We have an office in Brisbane, Australia as well as one in Montreal, Canada; Supply warehouses in: USA; High-Quality vendor contacts in the USA and China.
Q. Which currency will I be charged in?
A. We processes all orders in USD. While the content of the cart is displayed in several currencies, you will checkout using USD at the most current exchange rate.
Q. Will I receive a confirmation number when I place my order?
A. Yes, all customers will receive an order number after placing their orders.
Please contact us if you don't receive one within 24 hours.
Q. Who can I contact if I have a problem with my order?
A. All inquiries can be forwarded to firstname.lastname@example.org
Q. How can I pay?
A. We accept all Major Credit Cards: Visa, Mastercard, Discover, Amex and also Paypal
Q. Is Checkout on this site safe and secure?
A. You can be absolutely sure that all purchases here are safe and secure.
Q. What is your refund policy?
- All orders can be canceled within 48 hours, we hold off sending all orders for that period to allow for a cooling off period. If 48 hours has passed since you have placed your order and you have received a shipping confirmation, that means the order has been sent and the order can no longer be canceled.
- If you no longer want your order for any reason whatsoever, you can return the order to us for a full refund excluding any shipping costs.
- We strive for a 100% satisfaction shopping experience, if there are any issues at all please get in touch with us and we will endeavor to resolve any problems or queries that may arise.
- Please be aware, the cost of shipping return items is at the customers own expense. We do not send shipping labels.
- Refunds are available for customers within 30 days of the receipt of your order. After 30 days, items can be replaced, but not refunded.
Q. If I enter my email address will you sell my information?
A. We do not sell our customers information. Emails are strictly for follow-up and to send newsletters of our promotions and coupons for discounts.
Q. Will I (the customer) have to pay customs?
A. For most countries you will not have to pay customs, but it depends where are you located and if you order more than 1 piece.